Refund and Returns Policy

Last Updated: 02/Feb/2024

1. Refund Policy

1.1 Eligibility for Refunds

We aim to provide a seamless experience with every purchase of electronic items from IT India Solutions. Refunds may be considered under the following circumstances:

• Damaged or Defective Electronics: If the electronic item you received is damaged or defective, we will gladly offer a refund or replacement.
• Incorrect Product: In the event of receiving the wrong electronic product, we will arrange for the correct item to be sent or provide a refund.

1.2 Refund Process

To initiate a refund, please follow these steps:

1. Contact Us: Notify us of the issue within [number of days, e.g., 7 days] from the date of receiving the electronic product by emailing [your contact email] with your order number and details of the issue.
2. Return the Product: If required, we may ask you to return the electronic product. Please follow the return instructions provided.
3. Refund Confirmation: Once we receive and inspect the returned electronic product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within [number of days, e.g., 10 days].

1.3 Non-Refundable Electronics

Certain electronic items are non-refundable, including:

• Opened Software and Digital Products: Once the software or digital product has been opened or downloaded, it is non-refundable.
• Customized Electronics: Products that have been customized or modified according to your specifications.

1.4 Warranty

Many of our electronic products come with a manufacturer’s warranty. In case of defects covered under the warranty, please refer to the warranty terms provided with the product.

2. Return Policy

2.1 Eligibility for Returns

Returns for electronic items may be considered under the following circumstances:

• Change of Mind: If you change your mind about the electronic product, you can return it within [number of days, e.g., 30 days] of receiving the order.

2.2 Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify us of your intent to return the electronic product within [number of days, e.g., 14 days] from the date of receiving the product by emailing [your contact email] with your order number.
2. Return the Product: Pack the electronic product securely and ship it to the address provided. The cost of return shipping will be your responsibility.
3. Return Confirmation: Once we receive and inspect the returned electronic product, we will notify you of the approval or rejection of your return. If approved, the return will be processed, and you may choose a replacement or store credit.

2.3 Non-Returnable Electronics

Certain electronic items are non-returnable, including:

• Personalized or Customized Electronics: Products that have been personalized or customized according to your specifications.